SolidForm Returns & Refunds Policy

These Returns & Refunds terms, together with SolidForm's Privacy Policy, establish the rights, obligations, and remedies of SolidForm ("Seller") and the buyer ("Buyer"), and form part of the entire agreement between Seller and Buyer. These terms govern all sales transactions between Seller and Buyer unless otherwise specifically agreed to in writing by both parties.

All prior oral or written agreements — including any terms in Buyer's purchase order that are different from or in addition to these Terms — are not binding on Seller unless expressly accepted in writing by Seller's duly authorized representative. By subscribing to or using any of our products or services, or by placing an order with SolidForm, Buyer agrees to these Terms. SolidForm reserves the right to update these Terms without prior notice.

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1. Returns and Cancellations

Buyer may not cancel or modify an order without the written consent of Seller.

Custom and "Made to Order" Products are non-cancellable, non-returnable, and non-refundable.

Standard Products may be eligible for return with prior written approval, requested within 7 days of purchase, pending inspection. Buyer agrees to reimburse Seller for any restocking or cancellation fees charged. To qualify for return approval, Products must meet both of the following:

1. Be in new condition, suitable for resale, in undamaged original packaging, with all original parts; and
2. Not have been used, installed, modified, rebuilt, reconditioned, altered, or damaged.

All returns are subject to an applicable cancellation or restocking fee unless otherwise agreed to by Seller.

2. How to Start a Return

To start a return, contact us at support@solidformdesigns.com. Returns must be approved before the material is sent back — items returned without a pre-approved return request will not be accepted.

If your return is accepted, we will send instructions on how and where to send your package.

For any return question, contact us at support@solidformdesigns.com.

3. Damages and Issues

Please inspect your order upon receipt and contact us immediately if an item is defective or damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

4. Exchanges

The fastest way to get the item you want is to return the item you have and, once that return is accepted, make a separate purchase for the new item.

5. Refunds

We will notify you once we've received and inspected your return, and let you know whether the refund is approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received a refund, please contact us at support@solidformdesigns.com.

6. Contact Information

Questions about this Returns & Refunds Policy should be sent to support@solidformdesigns.com.